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Get in Step with the Quality Process
BY KATHERINE LEUPOLD AND MINDA MORGAN
As implementation of quality becomes critical, many forms professionals are looking for ways to learn about the process. There are hundreds of management books, videotapes and cassette tapes for businesses of all sizes. Trade associations and seminars are important resources too. Here is a condensed list to help you get started.
A Reading List
There are several experts on the quality process. Here are titles of books by three quality pioneers. Many managers read works by all three, then choose a process for their companies. Others implement what they consider the best from each.Philip Crosby
Quality Without Tears-The Art of Hassle-Free Management
Quality Is Free-The Art of Making Quality Certain
Running Things-The Art of Making Things HappenW. Edwards Deming
Out of the CrisisJ.M. Juran
Juran on Leadership for Quality
Juran on Planning for Quality
Juran's Quality Control Handbook (Frank M. Gryna, associate editor)
Managerial Breakthrough
Quality Planning and Analysis (co-authored with Gryna)Other Recommendations
Competing Against Time: How Time Based Competition is Reshaping Global Markets, George Stalk Jr. and Thomas M. Hout
The Deming Management Method, Mary Walton
In Search of Excellence, Tom Peters
Kaizen: The Key to Japan's Competitive Success, Masaaki Imai
Zapp! The Lightning of Empowerment, William C. Byham, Ph.D. with Jeff Cox
Trade AssociationsAssociation for Quality and Participation
AQP is dedicated to helping members reach higher levels of quality through greater employee involvement and participation. Association benefits include discounts on quality-related books, audiotapes, videotapes, educational programs, training programs and association events. Members receive The Journal for Quality and Participation, which is published seven times a year and addresses critical issues in employee involvement, quality and leadership in the workplace. Members also receive the AQP Report, a bimonthly newsletter. The association offers networking opportunities through local area chapter meetings and three annual conferences. It also has an information center that members can access by phone. The information center contains a variety of resources including government reports, research findings, periodicals and more. AQP offers a variety of seminars and classes for members and non-members. Topics range from quality improvement and planning tools to managing the change to total quality.AQP offers individual memberships for $75 ($85 in Canada and Mexico; $100 for foreign members). There is a group discount ($10 off) if five or more members of an organization join. AQP also offers special membership categories for quality teams and for membership for an entire company site. For more information, write AQP, 801-B West 8th St., Cincinnati, OH 45203 or call (513) 381-1959 or (513) 381-0070 (fax).
American Society for Quality Control
ASQC's focus is leading people with a quality commitment to action. ASQC strives to be the leading authority on quality issues and has more than 110,000 members. Association benefits include subscriptions to Quality Progress, a monthly magazine, and On-Q, a newsletter available only to members. Members also may subscribe to ASQC's technical journals, Journal of Quality Technology, Quality Engineering and Technometrics. Members receive discounts on quality-related books and on ASQC-sponsored courses, conferences and programs. ASQC members can belong to any or all of the association's 21 profession-related divisions and five technical committees. The association also supports 225 local chapters that offer monthly programs. ASQC offers certification in several areas of quality. Members receive a discount on the examinations.The association holds six major conferences each year and offers classes, seminars and home-study courses for both members and non-members. It is the largest publisher of quality-related books.
ASQC offers individual memberships for $58. For more information, call ASQC at (800) 248-1946, (414) 272-8575 or (414) 272-1734 (fax) or write ASQC, 611 East Wisconsin Ave., Milwaukee, WI 53201.
Malcolm Baldrige National Quality Award Criteria
The 1993 National Quality Award Criteria pamphlet contains criteria and scoring guidelines for the Malcolm Baldrige award, the nation's highest recognition for quality. The material in the pamphlet also provides a basis for self-assessment, planning and training. Individual copies of the pamphlet are available free of charge from Malcolm Baldrige National Quality Award, National Institute of Standards and Technology, Route 270 and Quince Orchard Road, Administration Building, Room A537, Gaithersburg, MD 20899; (301) 975-2036, (301) 948-3716 (fax).Multiple copies can be ordered in packets of 10 for $24.95 plus a postage and handling fee from American Society for Quality Control, Customer Service Department, P.O. Box 3066, Milwaukee, WI 53201; (800) 952-6587, (414) 272-1734 (fax). ASQC accepts checks (payable to ASQC), money orders, VISA, MasterCard and American Express.
Other
Phil Crosby Associates, a Winter Park, Fla., management consulting firm specializing in quality management, offers a variety of courses through its Quality College. PCA has classrooms in Winter Park; San Jose, Calif.; Deerfield, Ill.; and Princeton, N.J. PCA also offers dedicated on-site colleges and can train your employees to serve as instructors at your company site. PCA's new course, "Total Quality Management for Small Businesses," is offered through chambers of commerce in the U.S. For information on how PCA can help your company implement the quality process, call the client service center at (800) PCA-1474 (722-1474) or (407) 677-3000. The center also can provide locations of the small business course nearest you.Katherine Leupold is managing editor of FORM magazine. Minda Morgan is assistant editor.